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Returns

30-day money back guarantee

Loc8tor's 30-Day Money Back Guarantee

We have worked hard to ensure that your Loc8tor product reaches you in the best possible condition, and does exactly what it is required to do. Our rigorous quality control procedures will hopefully ensure that you receive only the best in terms of manufacturing quality. Here at Loc8tor we are committed to manufacturing and selling high-quality products which we hope you will enjoy using, however we know that for one reason or another, there may be times when you need to exchange or return something that you have bought. This being the case, please try to retain the your Loc8tor invoice included in your delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries.

 

So... what if you change your mind?

 If you decide within 30 days of purchasing your Loc8tor product(s) that you would like to return them because the product doesn't suit your requirement, or doesn't work the way you would like it to, it is covered by our 30-day money back guarantee. This guarantee is for sales from this website only. Simply call us to request a returns authorisation number and then return the product to us within the 30-day period in the original undamaged packaging, with a copy of your invoice including an explanation of why you wish to return your goods. We recommend you return your Loc8tor using a signed delivery service to ensure we receive it. Upon receipt we will give you a full refund for the cost of the product. Please note refunds exclude postage costs. Refunds can only be offered if the product is returned in the same condition as provided.

 Loc8tor GPS Credits (Top Ups and Tracking Plans) are partially excluded from the 30-day money back guarantee. This is due to the data which is required for your GPS tracker to report, being supplied to us by an external telecommunication company. Any cancellation of data package (Top Up credits or initial Tracking Plan) purchased is subject to an administrative charge of £39 ($60 for USA / Canada). All outstanding value of remaining GPS Credits will be refunded.

 Our 30-day money back guarantee does not affect your statutory rights, in particular any right you have to return the goods under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.

So... what if there's a fault with the product?

 In the rare event of a fault and if you purchased your Loc8tor product directly from Loc8tor Ltd, if you return your product within the first 30 days, we will give you a replacement or refund, whichever suits you better.

 If you have had the product for up to 2 years, we will repair the product or, if that is not possible, give you a replacement or, if that is not possible, a refund.

 This does not affect your statutory rights.

Should you need to contact us about your return, please call Customer Services on 020 8207 0880 (or +44 208 207 0880 if calling from outside the UK), or you can email us at sales@loc8tor.com

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