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Frequently Asked Questions

Loc8tor products are incredibly easy to set up and use. But in case there’s anything you need to know, we’ve covered it off below. Haven’t found your answer? Simply contact us and we will be happy to answer any questions you may have.

 

General

Is Loc8tor available in any shops?
Currently, Loc8tor products are only available online, through the Loc8tor Official Store online. We are currently working with a variety of retailers to make Loc8tor available in retail shops.

 

In which countries is Loc8tor available?
Loc8tor was initially launched in the UK, and since then has been sold in over 30 countries around the world. Currently available for direct sales in the USA, France and Germany via www.loc8tor.com, www.loc8tor.fr, www.loc8tor.eu respectively. We can dispatch to almost all other countries direct from the UK.

 

What is Loc8tor's WEEE policy?
Loc8tor is a responsible re-seller and will take back your old product when you purchase a new one, we would ask you to contact us at sales@loc8tor.com so we can provide you free of charge a return envelope for your product so we can recycle your old product accordingly.

 

Does Loc8tor work abroad?
Yes, Loc8tor works on the 2.45GHz frequency band which can be used worldwide.

 

Can I download Loc8tor Product user manuals?
Yes, click here for the user manual for the Loc8tor Lite & Loc8tor Pet. Click here for the GPS Instruction Manual (in English). For the Loc8tor Plus, please click here.

 

Mini Homing Tags

Will tags owned by other people affect my Loc8tor handset?
No. Each tag is uniquely registered to your handset during a simple set up process. It is then impossible for other handsets to track your tags.

 

How do you register a tag to a handset?
Place the tag you wish to register within arms length of the handset and ensure it is the only active tag in close proximity to the handset. Ensure the plastic strip has been removed to activate battery. To register the tag to button 1, hold button 1 down for 3 seconds or until you hear 1 beep. Repeat registration process for any other tags with the other available buttons.

 

How do you de-register a tag from a handset?
Press the right hand side button to switch on your Loc8tor Lite or Loc8tor Pet - the red status light will flash. Press the left hand side button and simultaneously press button 1. Hold both buttons down for 7 seconds or until you hear 2 beeps. Then release both buttons. This will de-register the tag paired with button 1. Repeat this process holding down the left hand side button and button 2. Repeat as necessary for buttons 3 and 4.

 

How do you change the batteries in a tag?
At the top end of each tag there is a hole which you can thread a lanyard through. Insert your thumbnail or other flat tool at this end into the split line (line going around the middle of the tag). Keeping your thumbnail or flat tool in the split line, move it around to the middle of the long side of the tag and the tag will pop open. Once open, carefully remove the batteries, ensuring that you take note of the position of each battery. Replace the batteries in exactly the same position as the previous batteries, then place the removed back panel of the tag over the batteries, ensuring you have it the right way around, and then squeeze together.

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