Quality Standards | Methods of Payment | Comments and Complaints | Returns & Refunds | Warranty | Privacy Policy | Using a Coupon Code | 14 Day Home Trial | Terms and Conditions

General  
At Loc8tor we are committed to providing the highest level of service. Customers are at the heart of our business and we welcome all comments to help us meet your needs more fully.

In the unlikely event of dissatisfaction with any Loc8tor product or service please contact us directly so that we can ensure the situation is resolved satisfactorily.

Our online customer services team is also available to ensure your shopping experience is quick and easy and to answer any queries you may have.

Quality standards
Loc8tor sets the highest standards of quality. Our products are innovative and have been manufactured in carefully selected and rigorously checked factories. We have a range of quality assurance measures in place to ensure every product reaches you in top condition. In the unlikely event of dissatisfaction with any Loc8tor product please contact us directly so that we may take the appropriate action.

Methods of payment
Loc8tor accepts payment over the internet, by phone, fax and mail. We accept most major cards including Visa, MasterCard, Maestro, Delta Connect, Electron, Solo and Switch.

Cheques need to be payable to Loc8tor Ltd and crossed account payee.

Comments and Complaints
Your satisfaction is of the highest importance to Loc8tor.

We encourage feedback so we can understand and meet your needs. Please complete the online feedback form click here or
call  1-888-539-4669 with any comments.

In the unlikely event that you are dissatisfied with our products or services please contact us directly so that we can ensure the situation is resolved satisfactorily

Returns & Refunds
For additional piece of mind we offer a 28 day returns guarantee. If for what ever reason you are unsure about your purchase you can return it to us in its original condition within 28 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for that item. We can only accept the return of opened items if they are faulty. We are unable to exchange items that are not damaged, defective or incorrect.

Should you need to return an item purchased from us please call us on 1-888-539-4669 or e-mail us on sales@loc8tor.com providing details. We will provide a returns authorisation number which must be included with your returned item to enable us to track, log and credit you where appropriate.

Warranty
Loc8tor Ltd warrants to the original purchaser that this product shall be free from significant defects in material and workmanship for 1 year beginning on the date of purchase as shown on your receipt.

Should the product need to be returned it must be sent directly back to the original place of purchase to be processed. Proof of purchase must accompany the returned product. If purchased direct from Loc8tor Ltd a returns authorisation number is required prior to the product being returned to Loc8tor Ltd. Product must be returned by signed delivery in suitable protective packaging.

This warranty does not apply to product that has been subject to abuse, misuse, negligence, tampering or has been modified in any way.  Without prejudice to your rights Loc8tor Ltd may replace a defective product or issue a credit note against future purchases.

No other warranties, express or implied are made. Loc8tor Ltd shall not be liable for any special, incidental or consequential damages whether or not the purpose for which you purchased the product was made known to Loc8tor Ltd, the retailer or otherwise. Your statutory rights are not affected in any way.

Privacy and Security Policy
Loc8tor takes your privacy concerns very seriously, and confirms to users of this site that we will not sell or rent individual user information to others and will only share information in accordance with this privacy policy.

USING A COUPON CODE
To take advantage of a promotional offer select the products you’d like and click buy. You’ll be taken to the shopping basket page where you’ll be asked to enter in a Promotion code.

Enter in your promotion code e.g. 'Christmas' and click verify.

Your basket price will automatically adjust with the additional discount or offer shown. Only one special offer can be used per order.

We are so confident that you’ll be happy with your Loc8tor purchase that if it doesn’t live up to expectations you can return it to us within 14 days for a full product refund.

• Should you wish to return simply contact us at sales@loc8tor.com along with your contact telephone number and we’ll provide you with a returns authorisation number.
• Product must be returned undamaged and in it’s original packaging.
• Returns must be sent by signed delivery (please keep proof of postage).
• This guarantee is valid for any product purchased directly from us.

Full Terms & Conditions

Click here for our full Terms & Conditions.