General
Q - How does Loc8tor work?
A - Loc8tor uses a blend of exciting new technologies and traditional radio frequency (RF) technology.
Both Tags and Handheld transmit and receive radio signals. The Loc8tor Handheld picks up this signal translating it into clear audio and visual prompts to guide you in the right direction or warn that an item has gone astray.
Audio beeps are also emitted by the Tag to help you home in on the item's specific location.
Q - Which Loc8tor is right for me?
A - Click here to view a comparative chart showing the uses for each Loc8tor device.
Q - Is Loc8tor available in any shops?
A - Currently Loc8tor is available in the UK from Maplin electronics, Harrods and directly from us at the www.loc8tor.co.uk website. We are currently working with a variety of other retailers to make Loc8tor available in more shops shortly. It can also be purchased from Amazon.
Q - In which countries is Loc8tor available?
A - Loc8tor has been launched initially in the UK and now has customers in over 30 countries. It is also available in the US, France, Germany and Spain via www.loc8tor.com www.loc8tor.fr, www.loc8tor.eu and www.loc8tor.es. Standby for more new website launches in 2009. In the meantime, we can dispatch to almost all other countries direct from the UK. Please contact us if you are an International customer interested in selling Loc8tor locally.
Q - What is Sagepay
Sagepay is a secure online payment solution provider for thousands of online and mail order business across the UK. They are also the largest independent Payment Service Provider in the Country. To provide you with the utmost security all of our credit and debit card transactions go though to Sagepay.
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Capabilities
Q - How many items can I protect with my Loc8tor?
A- With Loc8tor Plus, Up to 24 Tags can be monitored in Locate or Alert modes; while with Loc8tor Pet and Loc8tor Lite, up to 4 tags can be monitored in Locate mode.
Q - What range does Loc8tor have?
A - Loc8tor has a maximum range of 183 metres / 600 feet. This is based upon an outdoor application with clear line of sight. Obstacles such as walls, floors, cupboards and other people will reduce the maximum range proportionately. The Handheld guides you to within 2.5cm / 1” of your possessions.
Q - Will Loc8tor locate Tags through obstacles such as clothing or walls?
A - Yes, however the maximum 183 metres / 600 feet range will be reduced. Actual range is contingent on where and what Loc8tor is used on, and what impediments there may be between the Handset and the tagged item.
Q - Can Loc8tor detect whether an item is upstairs or downstairs?
A - Yes, Loc8tor is fully directional and will provide guidance left and right, and up and down.
Q - Does Loc8tor work abroad?
A - Yes, Loc8tor works on the 2.45GHz ISM frequency band which is available worldwide.
Q - Do you have a technical specifications sheet?
A - Click here to download.
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Handheld
Q - What is the size of the Loc8tor Handheld?
A - The Loc8tor Plus Handheld is the size of a mobile phone
is 11.0cm (4.3”) high x 5.3cm (2.1”) wide x 1.6cm (0.6”) deep.
The Loc8tor Pet and Loc8tor Lite handhelds are in a handy credit card size
86mm x 54mm x 6mm
3.4” (H) x 2.13” (W) x 0.24” thick
Q - How much does the Handheld weigh?
A - The Loc8tor Plus Handheld including batteries weighs approximately 70g (2.5 ounces)
The Loc8tor Lite Handheld is about Weight 20 grams (0.7oz)
Q - How loud is the audio alarm?
A - The Handheld volume at its loudest is 90dB.
Q - What if I lose my Handheld?
A - If you have a Panic Tag and it is set in Alert mode you can press the Panic button. This will cause the Loc8tor Handheld to vibrate and set off an audio alarm to help you find it. One Panic Tag is supplied with each Loc8tor Plus and additional Tags are available separately.
Please note – Constant use of the Alert mode will significantly reduce battery life. When not needed turn Alert mode off
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Tags
Q - How many Tags can be monitored with each Handheld?
A - The Loc8tor Plus can monitor up to 24 personalised Tags while the Loc8tor Pet and the Loc8tor Lite can monitor up to 4 Tags.
Q - How do I attach the Tags to the items I wish to protect?
A - Miniaturised Tags can be quickly and easily attached using a key ring loop or high strength adhesive strips, which are all supplied in the Loc8tor pack.
Q - How do I know which Tag the Loc8tor has found?
A - When you register each new Tag you are able to personalise it so that its name (“Wallet” for example) always appears on the Loc8tor Handheld. In Locate mode you simply select the item you are searching for.
Q - What is the size of the Loc8tor tags?
A - Each Mini Tag is 3cm high x 2cm wide x 0.9cm deep (1.2 x 0.8 x 0.3 inches).
Q - How much do the Tags weigh?
A - Each Tag including batteries weighs less than 5g (0.2 ounces).
Q - Will Tags owned by other people affect my Loc8tor Handheld?
A - No. Each Tag is uniquely registered to your Handheld during a simple set up process. It is then impossible for other Handhelds to track your Tags.
Q- How can I make the Tags water resistant?
A- There are several ways of making the Tag water resistant and here are 2 effective methods:
1. We have 3 types of splashproof tag housings. Please see which one is most relevant to your needs by viewing our Product List.
2. Place the Tag in a small plastic bag and seal the top using a zip tie. The bag doesn't affect the range.
3. Use silicon sealant for kitchen and bathrooms and put a generous amount along the seal on the Tag and the holes by the buzzer. Click here for a Video example from a customer.
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Batteries
Q - What type of batteries are used?
A - The Handheld uses 2 x AAA batteries. Each Tag uses 2 x LR54 or equivalent. Batteries are supplied with all packs.
Q - How long will the batteries last?
A - Battery life will depend on use. Using an example of one locate per day the expected Tag battery life is 9 months. In Alert mode the Tags and Handheld are constantly transmitting to each other to inform as soon as a Tag goes out of the determined safety zone. As this impacts battery life we recommend only switching Alert mode on when you need it. Usually, the batteries in the Handheld will last approximately 2 months in Alert mode. The Handheld will warn you if any batteries need to be replaced.
Q - How do I know when to replace batteries?
A - The Loc8tor will notify you whenever batteries are low using a battery symbol at the top of the Handheld screen. You can push the blue button at any time to view Tag settings which show details of all Tags and battery warnings. You must periodically test the battery of the Tag by activating a 'locate'.
Q - How do I insert new batteries?
A - The Loc8tor Plus Handheld has an easy to remove side cap which gives access to the battery compartment (on the right hand side). Similarly the Tags can be opened using the tip of a pen or other blunt object.
The Loc8tor Pet and Loc8tor Lite have a slide-off battery compartment (at the back).
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